Service Level Agreement
Last updated: 21 April 2026 · Draft for review — not legal advice
Uptime commitment
- Starter / Free Trial — best-effort, no SLA.
- Pro — 99.5% monthly uptime target.
- Enterprise — 99.9% monthly uptime, 15-minute P1 response, 1-hour P1 resolution target.
Service credits (Enterprise)
| Monthly uptime | Credit |
|---|---|
| < 99.9% but ≥ 99.0% | 10% of monthly fee |
| < 99.0% but ≥ 95.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Exclusions
Scheduled maintenance (announced 48h+ ahead), force majeure events, customer-network issues, and third-party outages beyond our reasonable control are excluded.
Support channels
- Email: support@stockaris.com (all tiers)
- In-app chat (Pro + Enterprise)
- Dedicated Slack channel + account manager (Enterprise)
Questions? legal@stockaris.com